The Retail Store 2018: From Apocalypse To Renaissance

The Retail Store 2018: From Apocalypse to Renaissance explores how physical retail is evolving from a feared decline into a new era of opportunity. While eCommerce growth is undeniable, brick-and-mortar stores remain the backbone of retail sales and are being reimagined as fulfillment hubs, experience centers, and vital customer touchpoints. The report highlights how successful retailers are leveraging digital assets, employee empowerment, and innovative technologies to deliver more personalized, efficient, and engaging in-store experiences. It also examines the financial and operational challenges of modernization, including the multiplier effect of scaling improvements across multiple store locations.

The findings show that the biggest opportunity lies in technology adoption, even under cost constraints, with over 50% of retailers prioritizing rollout of advanced tools to stores. Case studies, including Walmart’s bold investment strategy, illustrate how embracing change can drive measurable returns and renewed customer loyalty. Packed with data, insights, and actionable benchmarks, this report equips retail leaders with the knowledge to make smarter investments and future-proof their stores. Download the full benchmark report today to discover how to turn challenges into growth opportunities and lead your retail business into its renaissance.