Valasys Media’s outbound appointment generation service was utilized by one of UK’s largest training providers. Tasked with generating assessor appointments, Valasys had to sign up business employees through an apprenticeship scheme or through National Vocational Qualification (NVQ).
This service had a few objectives that needed to be met. Some of which are:
The Challenge #1: Ensure that each appointment that got booked, signed a learner onto one of the Apprenticeships or NVQ’s provided.
Solution: In order to meet this challenge, Valasys used diverse number of mechanisms.
The Challenge #2: Ensure that all booked appointments are reported and compiled within the diaries supplied by the assessor’s.
Solution: Working in tandem with the client, Valasys devised a process from call to appointment that ensured that call drop offs or cancellations are kept to a minimum and appointments are tracked and updated on a daily basis contingent on the final outcome.
The Challenge #3: Enable diary management.
Solution: In order to facilitate immediate access and updating, each assessor provided their diaries on Outlook.
The Challenge #4: Ensure that knowledge of the product is of the highest level.
Valasys spent the first couple of weeks of the campaign laying the groundwork for various appointment setting activities. Assessors focused on navigating business employees at the target organizations. With the aid of client satisfaction surveys, Valasys Media audited their appointment setting services and took corrective and/or preventative actions.