Future Scope of Ecommerce


E-commerce, often known as electronic commerce, refers to the practise of conducting business via the internet using digital platforms. These platforms can be classified as either providers or platforms. eCommerce platforms can be understood to refer to any type of online business model that acts to enable sales and transactions over the internet. By the year 2022, it is anticipated that the internet will play host to more than 2 billion of the world's digital shoppers.

The Evolution of Ecommerce

The advent of the internet, whose use was at first limited to that of the government and the armed forces, provided the impetus for all that followed. The public was finally allowed access to the internet in 1989. After its debut in 1991, the World Wide Web quickly became a phenomenon all over the world as a result of the numerous possibilities and opportunities it presented. It took practically no time at all to establish itself as a primary source of information, entertainment, and communication. Multiple businesses have investigated the internet's nearly limitless range of applications and potential. Companies that are now industry leaders, such as eBay, Amazon, and Netflix, were among the early pioneers in using the internet to create services that are still widely used today.

There has been some controversy regarding who really was the first to pioneer online shopping. For instance, it has been reported that Phil Bradenger was the first person to engage in eCommerce in 1994 when he used his computer and credit card to purchase a "ten summoners" record and have it mailed to him. This would make him the pioneer of eCommerce. On the other hand, there are many who maintain that Michael Aldrich, the person who was responsible for developing teleshopping, was the first person to establish eCommerce. Some people claim that the firm known as "Boston computer exchange" was the first to sell their computers online. Other people say that the website known as "Bookstacks limitless," which was established in 1992, was the first online bookshop and, as a result, the first eCommerce site.

  • It was in 1995 that Amazon, which had its beginnings as an online bookshop, began to dominate the trends of the e-commerce industry. Amazon was an industry pioneer in allowing customers to post reviews and comments online.
  • In 1995, eBay began operating as an online auction site, marking its initial foray into the realm of electronic commerce (eCommerce).
  • In 1998, PayPal was introduced as a service that enables fast and simple online transactions in a number of different currencies.
  • Alibaba.com was the first of its type to combine business-to-business, business-to-consumer, and consumer-to-consumer online shopping on a single platform in 1999.
  • Etsy was founded in 2005 with the purpose of showcasing locally manufactured arts and crafts to a global audience for the purpose of admiration and purchase, hence providing support to regional artists and traditional craftsmen all over the world.
  • With the launch of the 'sponsored stories' feature in 2011, social media platforms have made their way to the forefront of the limelight in the field of electronic commerce.
  • Apple Pay and Android Pay were both announced as methods for making online payments in 2014 and 2015, respectively, by Apple and Google, respectively.
  • With the introduction of shoppable posts, Instagram, another social media platform, has made its debut on the eCommerce scene.

The Components of Ecommerce

E-commerce first gained popularity as a playground for large corporations, but it has since evolved into a commodity that can be easily accessed by anyone, including start-ups, small businesses, entrepreneurs, brands, bloggers, freelancers, and non-governmental organisations (NGOs). eCommerce has even made its way into social media platforms like Instagram and Facebook. The following are some of the aspects that are included in eCommerce:

Accessible on a global scale: The internet enables commerce between any two parties on the planet, regardless of physical location. More connection indicates that there will be more markets to cover, which will lead to more investors being engaged, which will ultimately result in more business.

Low transaction fees: The easiness of conducting business online reduces the costs associated with running conventional establishments. In addition to this, it is the most practical method for conducting business.

Accessibility: It is quick and uncomplicated to use. It also offers the potential to get rid of the additional fees associated with a middleman by linking the buyer and the supplier directly.

Various Forms of Ecommerce

E-commerce may be broken down into three basic categories according to the parties engaged in the transaction. The online commerce or eCommerce transaction between two parties, where one of the parties is a business or a customer, may basically be broken down into one of four fundamental categories, as suggested by the names of the types themselves:

B2B is an abbreviation that stands for "business to business," and it refers to any transaction that takes place between two different businesses. Marketing firms, digital marketing consulting organisations, businesses that gather data and provide insights, and so on are all examples of this type of business. Below are some popular Ecommerce B2B Examples — Alibaba Group, Auto Global Trade, Quill, eWorld Trade, Granger, and Walmart are some of the companies that we work with.

B2C stands for "business to consumer," and it refers to shops and companies that sell goods and services directly to end users.

Amazon, Netflix, Flipkart, Google, and Shopify are some examples of online retailers.

C2C stands for "consumer to consumer," and it refers to the transaction of goods and services from one individual consumer to another. C2C transactions can take the form of either a direct sale or an auction.

The websites eBay, Etsy, Craigslist, Taobao, Fivrr, and Airbnb are some examples.

Individuals who are recruited to provide services to businesses fall under the category of C2B, which stands for "consumer to business." C2B eCommerce refers to the use of platforms that enable individuals to promote their services to other businesses, which then have the ability to browse, contact, and hire them, as well as submit references and testimonials.

Commission Junction, Amazon, Google AdSense, Yelp, and TripAdvisor are just a few examples.

The Scope of Ecommerce

Since its inception more than three decades ago, the eCommerce industry has undergone significant development and seen explosive growth. It has been anticipated that there will be more than 2 billion worldwide digital purchasers by 2022, and that number is expected to continue growing. That accounts for close to 27 percent of the total population of the world. As a result of the influence of the pandemic and the change that companies are making to the online forum, it is anticipated that roughly 22 percent of retail sales would merge into eCommerce platforms by the year 2023 owing to the relatively cheaper expenditure range offered by these platforms. The use of an online store comes with a number of advantages, including no cost for shipping, customer ratings and feedback, price reductions, accessibility, a streamlined return policy, points that can be used for future purchases, and many other advantages.

E-commerce enterprises are able to better satisfy the expectations of their customers in terms of speed and convenience as a result of several technical improvements. Customers are able to take advantage of everything with only the click of their mouse thanks to these. Therefore, if you do not take advantage of these chances, you will miss out on fresh business prospects. The following are some of the emerging tendencies in technology that you should keep an eye on in 2022.

1. Omnichannel presence and support

People do their research, analyse their options, and make purchases through a variety of different channels nowadays. Therefore, people anticipate continuity across all of these channels and devices. Therefore, organisations engaged in e-commerce should prepare themselves to sell across all channels, which may require a well-planned out rebranding strategy. You have a responsibility to offer your clients the material they want when they want it, where they want it, and at the time they want it.

In order to take use of the potential of e-commerce, you will need to implement a number of cutting-edge technologies that function admirably in a linked user or buyer experience. Among these are the following:

  • Video Chat that gives your company the ability to have a face-to-face conversation with its consumers.
  • Co-browsing is a visual engagement technology that brings together your consumers and agents on the same page at the same time. This allows the agents to more easily guide the customers through intricate processes.
  • Screen Sharing is an interactive strategy that allows your consumers to share their screen with your agents in order to handle any difficulties they may be having with completing transactions, filling out forms, etc.
  • Document Interaction is a platform that enables your agents to engage with the documents of your clients in a way that is both safe and secure.

2. Customer experience

The in-store and online experiences of your customers are extremely important to the growth and profitability of your e-commerce company. There's a good reason why it's quickly becoming one of the most promising developments in digital marketing.

The following are some ways in which you may assure a positive experience for your customers when they shop with you online:

  • Check to see that your website loads quickly. People have come to expect websites to load in under three seconds. If not, people will become impatient and move on to a website that loads more quickly.
  • Make sure that navigating your website is as easy and straightforward as possible. User testing your website can assist you in identifying problems that users have when attempting to navigate your website. You will find that this contributes to the development of a more customer-friendly experience.
  • You should do an A/B test on your messaging, product page flow, information requested throughout the checkout process, the length of the checkout process, and your call to action. A/B testing is another method that may be utilised to enhance your SEO.
  • Only post photographs of the goods that are of a high quality. When considering whether or not to make a purchase, many people look for photographs with a high resolution.
  • Provide suitable and honest product descriptions. The confidence of your clients will increase as a result of this. Relying only on the product descriptions provided by the manufacturer is one of the most typical types of errors made in online retail marketing. Therefore, you should avoid doing that and instead provide your own description of each product in your catalogue that is clear and professional.
  • Include material that is instructive across your website. People rely their purchasing decisions on the content of blogs.
  • Make it possible for customers to rate and review products they've purchased via your company. This not only boosts other consumers' perceptions of your trustworthiness but also enables them to make more educated purchasing selections.

3. A high degree of individualization in all aspects

Personalization is now the most prominent trend in the field of online retailing. People have come to anticipate a shopping encounter that is very pertinent to them on the basis of the preferences they have expressed in the past. According to studies, approximately 78 percent of consumers do not respond favourably to offerings that are not tailored. Therefore, you should customise how you connect with your customers depending on their browsing activity, previous purchases, and preferences that they have provided.

By utilising Artificial Intelligence (AI) and machine learning (ML), it is possible to record nearly all of a user's online activities, store those actions, and get useful insights from those activities. This provides organisations with the ability to get insight into the behaviour patterns, expectations, and wants of their customers. As a result, this opens the door to an infinite number of opportunities (such as upselling, cross-selling, etc.) for online retail firms. According to a study conducted by Liveclicker, a supplier of digital marketing solutions, intelligent customisation may result in a return that is 20 times greater.

4. Mobile-friendliness

These days, a lot of individuals do their internet shopping on their cellphones. The total value of online purchases done utilising mobile devices in 2021 is $345 billion (Source: Statista).

People are increasingly turning to utilising their mobile phones rather than desktop computers in order to make purchases since mobile phones are more handy. Therefore, the focus of most e-commerce companies should be on optimising their websites for mobile use. Those that have not optimised their online businesses for mobile use are missing out on a significant number of potential customers and sales.

Making sure that your online store's website is responsive is a significant component of making it mobile-friendly. To clarify, users should be able to observe and interact with the parts of the view without having to manually alter the view itself. They do not have to resize their screen, scroll, zoom, or pan their view. The components of your website will format and reorganise themselves in accordance with the screen size of the device being used to view the website. As a result, the user experience (UX) that they have when shopping on your e-commerce website will be satisfying.

The ability to synchronise content on your mobile and desktop sites is an additional component of mobile friendliness. That is to say, the activities that a consumer has performed on your desktop site should reflect on the mobile site, and vice versa. Specifically, the mobile site should be able to sync with the desktop site. For example, if she adds some goods to her cart on the desktop, the information should update when she accesses it on her mobile device. On this basis, it ought to be possible to have a purchasing experience that is consistent across all devices.

5. The transformation from image recognition to product recognition

The feature of picture recognition in smartphones, which was just recently launched, has now been extended to online shopping as well. There are already e-commerce companies that are thriving thanks in large part to their utilisation of this enormous potential. It is utilised to recognise objects and commodities contained inside an image and to choose them from its extensive catalogues.

People may now provide an online retailer with a scanned picture or a photograph of the goods that they are interested in purchasing. The feature of picture recognition that has been included will rapidly search through all of the company's products to locate matches. The garment industry may benefit tremendously from this in particular. People are discovering that this helpful technology is becoming an increasingly necessary component of their shopping experience; hence, this trend will soon become the mainstream.


In recent years, particularly during and after the epidemic that swept the world, an explosion of e-commerce firms has taken place. The available data suggest that these companies have an extremely favourable and fruitful future ahead of them. Understanding the breadth of e-commerce is essential whether you own an online business or are responsible for its promotion. These are the trends that are currently occurring and will continue to occur in this business.

This will assist you in recognising and choosing appropriate e-commerce choices, as well as in putting into action expected trends before they become widely adopted. This article covered five of the current trends that are not going away, but rather will continue to expand and become more prominent in the years to come.

The field of eCommerce is one that is always expanding, and it has recently morphed into one of the most recent trends, which consists of social networking platforms that come equipped with direct shopping choices and distinct sites for exploring items that are of interest.

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