Quark.ai Announces Autonomous Support for B2B eCommerce

On the 18th of May, 2022, Quark.ai announced their innate autonomous support platform for B2B eCommerce customer support. This support plan already has been tested under a pilot initiative with a Fortune 500 B2B eCommerce company that has a wide reach in the internet market.

Quark.ai's Autonomous Support Platform for B2B eCommerce streamlines the customer and field support experience for businesses that sell complex products. It combines skilled workers, artificial intelligence, machine learning, and rich data to create a unique mix of human-like personalization and automation.

Why Quark.ai’s Platform is Different

Quark.ai will be the first Autonomous Support Platform to offer a full and seamless B2B eCommerce experience. We are working with our early adopters and enterprise clients to refine this offering and look forward to providing broader access shortly.

The Quark.ai platform is engineered to provide the ultimate experience for customer/field support. It enables autonomous customer/field support and remote capabilities, enabling employees to focus on their core competencies of solving customer issues while elevating customers' expectations with the highest quality product support experience.

Autonomous Support is aimed at companies with over 200 customers, who have a high volume of technical support requests and need to provide the highest levels of customer service.

Why Should We Care

Autonomous Support for B2B eCommerce is here. It's a new way to address the expanding phenomenon of B2B buyers' shift away from human interaction to automated online purchasing in response to their growing frustration with traditional methods of buying.

Quark, which is highly optimized for B2B eCommerce, is announcing the ability to provide Autonomous Support for B2B eCommerce.

Quark.ai’s strategic eCommerce solution addresses the pain points of B2B buyers, sellers, and support teams to create streamlined buying experiences that bridge the gap between business and technology. The new solution is designed to be fully autonomous, requiring no human touch or involvement.

Thousands of back-office operations are now supported by Quark’s Autonomous Support for B2B eCommerce. With a flexible approach to business processes, the platform allows you to standardize, automate and optimize your operational processes.

Today, in addition to aiming to increase product awareness and loyalty through autonomous marketing campaigns, D2C brands can now also use Quark.ai to support their B2B eCommerce efforts.

About Quark.ai

Quark.ai, the conversational commerce platform that helps brands engage with customers across every channel, and close more sales at scale, today announced a pioneering new product designed to support the B2B eCommerce landscape.

The platform combines Deep Learning, Natural Language Processing, and Computer Vision to provide the most accurate end-to-end Customer Support Autonomous solution on the market today. Our suite of products comes with integrated analytics, chatbot developers, and 24/7 Help Desk support.