The Kpis Top Msps Rely On For Success & How To Use Them Measure Your Sustainability With Key Performance Indicators

This eBook by ConnectWise explores the essential role of Key Performance Indicators (KPIs) for Managed Service Providers (MSPs) to measure and enhance business success. It focuses on two primary areas: finance and service, helping MSPs optimize their operations. The finance section emphasizes the importance of recurring revenue, highlighting how understanding the breakdown of revenue sources can lead to greater financial stability and better business valuation. Additionally, understanding business offering margins is crucial for determining the profitability of each product or service, with specific margins set for professional and managed services. The service desk KPIs, including customer satisfaction ratings and average resolution time, are also essential to ensure operational efficiency and improve service delivery.

Download the full eBook to learn how KPIs can optimize your business decisions and improve your MSP’s sustainability.