Helping Non-Custodial Parents Move From Intent To Action

Outdated technology and inflexible enforcement models are keeping child support enforcement (CSE) programs from effectively serving non-custodial parents (NCPs) who want to pay but struggle to do so. Many CSE systems rely on legacy infrastructure, paper-based forms, and reactive strategies that fail to account for changing family circumstances, limited incomes, or case-specific challenges.

This issue brief highlights how modernizing CSE programs with predictive analytics, digital engagement, and automated data processes can dramatically improve payment compliance and family outcomes. By equipping caseworkers with tools that allow for individualized case management, states can reduce administrative burden, streamline services, and support NCPs in moving from intent to action.

State agencies have a clear mandate: shift from punitive approaches to holistic, data-informed support models that prioritize child wellbeing and long-term economic stability.

Download the brief to discover how smarter technology and flexible enforcement practices can transform child support programs—and help more families thrive.