Capture Consent: How To Protect Your Business And Your Clients

This DocuSign whitepaper, “Capture Consent: How to protect your business and your clients,” addresses the critical need for businesses, particularly within regulated industries, to meticulously capture customer consent. It highlights growing regulatory scrutiny of sales practices and the significant risks, including legal repercussions, reputational damage, and substantial financial penalties, associated with insufficient consent processes. The document emphasizes that while explicit consent capture is not always a formal regulation, it is strongly recommended as an integral part of a robust risk management framework. It provides insights into how organizations can implement secure and compliant consent procedures without disrupting the customer experience, advocating for frictionless solutions to prevent abandonment rates and maintain client trust. This paper is essential for any business aiming to safeguard against fraud, ensure regulatory adherence, and maintain strong customer relationships in an increasingly scrutinized environment.