How A Nationwide Var Transformed Their Ordering Process And Slashed Processing Times

This case study highlights how Golden Star Technology (GST), a nationwide value-added reseller, transformed its ordering process to overcome inefficiencies that were slowing sales cycles and impacting customer service. With rapid business growth and diverse service offerings, GST struggled with a quoting system that lacked integration, governance, and reliability. The result was delays, errors, and downtime that hindered operational performance and customer satisfaction. Recognizing these limitations, GST replaced its ERP with NetSuite and integrated ConnectWise Sell® to create a seamless, scalable, and cloud-based quoting solution.

By modernizing its systems and processes, GST dramatically reduced processing times, streamlined workflows, and strengthened its ability to serve over 2,000 customers with speed and accuracy. This transformation not only enhanced customer experience but also positioned the company for continued growth in a competitive IT services market. Download the full case study to see how GST leveraged digital transformation to accelerate efficiency and improve business outcomes.