Telecoms Provider Transforms Network Management With Micro Focus

Vivacom, Bulgaria’s largest telecommunications company, sought to manage its rapidly growing IP network more effectively and improve service delivery across fixed and mobile operations. By implementing Micro Focus Network Node Manager i (NNMi), the company gained a centralized, proactive monitoring solution that supports over 50,000 network elements and nearly a million interfaces. This out-of-the-box, scalable tool enabled Vivacom to reduce critical incident resolution times by more than 50%, minimize network downtime, and enhance service visibility and reporting. The NNMi solution also laid the foundation for Vivacom’s expansion into strategic offerings such as Infrastructure-as-a-Service (IaaS) and Software-as-a-Service (SaaS).

Vivacom’s transformation illustrates how comprehensive network visibility and intelligent automation can safeguard continuity, optimize performance, and prepare telecom providers for future digital services.