It is paramount that the data your sales personnel have collected about your customers gets stored in a systematic and easy to access manner. In the event that they need to retrace their relationships with customers, or even if they need a quick update on a lead, they needn’t have to tread through multiple sources to piece together information. In a time-sensitive job like sales, this approach is infeasible and unsustainable.

Enter CRM. CRM is short for Customer Relationship Management. It’s a software solution that brings a host of capabilities together. As a widely executed strategy, Customer Relationship Management, is best used for the management of a company’s interactions with customers, clients, and sales prospects. In order to synchronize, organize and automate business processes, CRM makes use of technology.

Without stepping out of your CRM system, you can compile your prospect and customer information, make calls, send emails, create reports, schedule appointments, add notes, manage your pipeline and even find out who opened your latest email. The customer’s complete history with your business exists on one platform.

CRM solutions can even help you get more digital and reduce costs in the office.

A digital record management gives you a faster access to information which means:

  • Enhanced customer relationship – More Information, better communication

From prospect to lead to customer, their journey is captured in the customer relationship management. These invaluable insights put you in a better position to recognize people, their needs, and how your business can work for them.

 
  • Lesser Data Entry – No more routine tasks

Through an automated CRM system, routine tasks like creating leads and sending welcome emails is easily completed.

  • Better communication – Consistent voice

The CRM-service enables the customer to hear a single consistent voice from your business.

  • Higher Revenue – Better understanding, more sales

To gain higher success rates, you need to have a well-rounded view of your customer at all times, so you can cross-sell and up-sell at the right moments.

If your business works to improve customer support services, you will benefit from a customer relationship management (CRM) system. It will help make customer communications much more efficient and effective. We have compiled a few of the best and most cost effective CRM solutions:

    • AgileCRM (https://www.agilecrm.com/)
  • Standout features
  • Customizable data fields
  • Lead scoring
  • Email and click tracking
  • Landing page builder
  • Email scheduling
    • Bitrix24 (https://www.bitrix24.com/features/crm.php)
  • Standout features
  • Project management features including tasking and time tracking
  • Built-in email marketing
  • Telephone features
  • Sales automation
  • Sales funnel and reporting
  • Invoicing
  • Sales team management
    • CapsuleCRM (https://capsulecrm.com/?referrer=MQWSRS)
  • Standout features
  • Email marketing
  • Integrates with at least 33 other software programs
    • HubSpot CRM (https://www.hubspot.com/products/crm)
  • Standout features
  • Email marketing capabilities
  • Up to 200 real-time email tracking notifications
  • Five email templates
  • Unlimited users and accounts at the free level
  • 15 minutes of call tracking
  • Email scheduling
  • Searches for more information on your prospects
  • Lead scoring

With an interactive and connected system like the Customer Relationship Management software solutions is that it is cost effective, increases efficiency and improves customer satisfaction.

The difference between winning a deal and losing it is based majorly on your customer relationship management services. To build long lasting relationships with your customers, we recommend using the CRM-service.

We at Valasys Business Solutions recommend our custom CRM solutions. Through the help of our experts and experienced consultants, we will help you build, maintain and strengthen your customer relationships. We guide you through all the stages of CRM implementation by advising and helping you choose the right strategy while creating an attractive and effective custom CRM system for you.  To help you achieve your targets quickly and effectively, we deliver flexible Customer Relationship Management (CRM) solutions.

Our Clients

Testimonials

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I hired VALASYS at a time when my company needed new clients dearly. End results, I saw high returns on my investment. My recommendation: Any business can use VALASYS to get from point A to Z. Please contact me if you have any questions.

Paul Connellan, VP Marketing, Annalect. September 7, 2018