After The Fall

After the Fall: The Costs, Causes & Consequences of Unplanned Downtime,” by Vanson Bourne and ServiceMax (a GE Digital company), provides a comprehensive analysis of the impact, origins, and repercussions of unplanned downtime in businesses. It’s designed for operations managers, IT leaders, maintenance professionals, and executive decision-makers across industries who are grappling with asset reliability and digital transformation. The document highlights that unplanned downtime is a common and increasingly costly problem, significantly impacting productivity, profitability, and customer satisfaction. Download this insightful whitepaper to understand the true costs

The report delves into the root causes of downtime, including hardware and software failures, and surprisingly, user error. It underscores that achieving “zero unplanned downtime” is a critical strategic priority for boards, with a strong belief that digital tools can facilitate this goal. The whitepaper also explores the role of digital transformation, the shift to outcome-based business models, and planned investments in technologies like digital twins and artificial intelligence as essential steps toward mitigating outages and enhancing operational resilience in the digital age.