Field Service Management: From New Solutions To New Pressures

This report explores how field service organizations are navigating workforce disruptions, increased customer expectations, and aging technical talent. It highlights the adoption of new technologies such as IoT, AR/VR, and mobile workforce tools to evolve from reactive to predictive service models. By focusing on technician enablement, smarter scheduling, and data-driven performance tracking, field service providers are aiming to improve first-time fix rates and overall customer satisfaction. The report also evaluates leading vendors and their capabilities in addressing the modern pressures in field service.