Salesforce Uses Docusign To Get Business Done Faster, In Over 40 Use Cases

Salesforce.com leveraged DocuSign’s eSignature solution to streamline its deal-closing process, significantly enhancing operational efficiency and speed. By integrating DocuSign into their systems, Salesforce reduced deal close time from an average of two days to 90% of deals being completed in one day, with 71% closing within just one hour. Additionally, account executives saw a reduction of 10 minutes per quote, while Salesforce saved up to 322 days of work annually. The integration also automated the customer account setup process, enabling faster onboarding with minimal manual intervention. This transformation has not only increased productivity but also improved customer satisfaction by offering faster, self-service options for payment and order completion. Salesforce’s use of DocuSign has streamlined internal operations, reduced costs, and provided a more agile, customer-centric approach to business transactions.

Download the full case study to learn how Salesforce.com dramatically accelerated their sales process and improved customer experience using DocuSign.