Telecoms Provider Transforms Network Management With Micro Focus® Network Node Manager I.

Vivacom, the largest telecommunications company in Bulgaria, faced challenges in managing its rapidly expanding IP network, struggling with poor system visibility and inconsistent service delivery. To address these issues, Vivacom sought a proactive, scalable network management solution. After evaluating various options, the company chose Micro Focus® Network Node Manager i (NNMi) for its intelligent automation and comprehensive network monitoring capabilities. The deployment of NNMi provided Vivacom with a unified view of over 50,000 network elements and nearly one million interfaces, allowing for faster fault detection and resolution. As a result, problem resolution times for major incidents were reduced by more than 50%, and network uptime improved significantly, ensuring business continuity. Furthermore, Vivacom gained greater insight into the performance of its IP network, leading to better service delivery for both fixed and mobile customers. Looking forward, Vivacom plans to extend its success in network management to the development of strategic services like Infrastructure as a Service (IaaS) and Software as a Service (SaaS).

Download the full success story to explore how Vivacom transformed its network management and is now preparing for future business innovations.