The Total Economic Impact™ Of The Ibm Automation Platform For Digital Business

A Forrester Total Economic Impact™ (TEI) study, commissioned by IBM, highlights the significant financial and operational benefits realized by a U.S. bank using the IBM Automation Platform for Digital Business. This platform integrates capabilities such as task automation, content management, workflow orchestration, decision automation, and intelligent data capture. Over a three-year period, the bank achieved a 675% ROI and $20.8 million in net present value by automating over 50 workflows.

Key outcomes included an $8.3 million gain in loan processing productivity and $10.9 million in new loan interest income driven by faster approvals and reduced abandonment. Additionally, the bank saved $1.2 million by retiring legacy systems and avoiding redundant research and implementation costs. Employee onboarding was also streamlined, contributing $2.5 million in value.

The standardized use of IBM’s platform enabled broader adoption across departments without restarting from scratch, increasing operational agility and supporting further automation at scale.

Explore how IBM’s Automation Platform can drive significant cost savings, improve operational efficiency, and accelerate digital transformation.